Info & Policies
Contents
Privacy Policy & Terms of Use
Effective Date: May 9, 2025
We believe shopping for a pet door should be simple, secure, and stress-free. Below is everything you need to know about how we handle your information, orders, and interactions on EnduraFlap.com.
1. Information We Collect
We collect two kinds of information:
- What you provide directly: name, contact info, shipping/billing address, reviews, messages, and order details.
- What we gather automatically: IP address, browser type, cart behavior, and pages viewed using tools like Google Analytics, Meta Ads, and Klaviyo.
2. How We Use Your Info
- To fulfill your orders quickly and accurately
- To support you if you have questions or concerns
- To personalize and improve your experience
- To send updates, order confirmations, or marketing (if you opt in)
3. Cookies & Tracking
Cookies help us remember your cart, track site traffic, and offer relevant ads. You can manage cookie preferences via your browser or our Cookie Settings panel.
4. Sharing Your Info
We don’t sell your data—ever. We share it with partners who help us serve you (like payment processors, email tools, and delivery carriers). They’re required to treat your data with care.
5. Your Rights
- Access or correct your personal information
- Request deletion (where applicable)
- Limit use of sensitive info
- Opt out of data sharing or marketing
Email us at customerservice@enduraflap.com with any requests.
6. Email & SMS Communication
If you opt in, we’ll occasionally send promos, reminders, and updates. You can unsubscribe any time with the link in our emails or by replying STOP to texts.
7. Data Retention
We retain your info as long as needed for order history, support, legal obligations, and record keeping. If you’d like us to delete it, just reach out (unless we’re required to keep it).
8. Children’s Privacy
We don’t knowingly collect info from anyone under 13. If you believe we have, please let us know and we’ll take care of it promptly.
9. Security
We use secure technology and best practices to safeguard your data. That said, no system is perfect—so we recommend using strong passwords and being cautious with your information online.
Terms & Conditions
10. Using Our Site
By visiting or ordering from EnduraFlap.com, you agree to play fair. Please don’t misuse our site, attempt unauthorized access, or use bots or scrapers without our written okay. We may cancel orders or suspend accounts if needed.
11. Orders & Fulfillment
We do our best to ship quickly and clearly. Orders may be canceled or adjusted if there’s a stock issue, pricing error, or fraud concern. Make sure your shipping info is accurate—we can’t replace orders delivered to the wrong address.
12. Returns & Refunds
We want you to love your purchase. If something’s not right, our Return Policy has all the details. Custom products may have different terms, so be sure to read carefully.
13. Product Reviews
We love hearing your feedback—but we reserve the right to remove reviews that include private info, offensive language, or unrelated content. By submitting a review, you give us permission to reuse it in our marketing.
14. Intellectual Property
All site content, including photos, copy, and logos, belong to Endura Flap or our partners. Please don’t use it without written permission.
15. Limitation of Liability
We’re not responsible for indirect losses, installation damage, or misuse of our products. All items are sold “as is” unless covered by our Warranty Policy.
16. Governing Law
These policies follow the laws of the State of California. Any disputes will be handled through the courts of San Luis Obispo County.
17. Updates to These Policies
We’ll post updates here if anything changes, and we’ll adjust the “Effective Date” at the top. Continued use of our site means you’re okay with the latest version.
18. Need Help?
We’re here for you!
- Email: customerservice@enduraflap.com
- Phone: 800.826.2871
- Mail: 254 Granada Drive, San Luis Obispo, CA 93401
EnduraFlap.com Policy on Website Accessibility
Introduction
EnduraFlap.com is committed to providing equality of opportunity to persons with disabilities, including equal access to its website. This policy is a living document that will change over time as IT changes. Ample opportunities for education and communication will occur whenever changes to the policy take place.
Policy Statement
EnduraFlap.com commits to ensuring equal access to its website.
Use web page designs that are consistent with the W3C's Web Content Accessibility Guidelines 2.1 (WCAG) Level AA. The goal for EnduraFlap.com is to be reasonably compliant with WCAG 2.0/2.1 Level AA.
- Disseminate electronic documents and multimedia on web pages that are consistent with this policy.
Applicability
- Official web pages and associated web-based applications.
Web Page Requirements
- All new and revised web pages, website templates, and website themes published on or after the effective date of this policy will reasonably comply with WCAG 2.1 Level AA.
- On a periodic basis, EnduraFlap.com will review its website for compliance with this policy.
Effective Date
This policy will take effect as of the date of adoption.
Date of Adoption and Last Date Updated
Adopted: August 20, 2019 Updated: August 20, 2019
EnduraFlap.com Online Accessibility Statement
EnduraFlap.com’s goal is to permit customers to successfully gather information and conduct business through our website, including individuals with visual impairments that use screen readers to view the website. EnduraFlap.com has taken steps and is devoting resources to promote website accessibility.
Fast U.S. Shipping
Nearly all orders are shipped within 24-48 business hours. We are sometimes out of stock. In that case, we will notify you by email or phone if the delay prior to shipping is expected to exceed 5 working days. If you are in a particular hurry, we suggest you Chat with us at EnduraFlap.com, email us at customerservice@enduraflap.com or call us at (805) 781-7700 between 8 am and 4 pm Pacific time Monday through Friday and discuss your delivery needs. Please remember that we cannot guarantee shipping dates or arrival dates.
International Shipping
International customers are responsible for any import and Customs fees, duties and taxes.
For international orders, the recipient is responsible for the return shipping costs. Due to international banking regulations all product returns must be received back to EnduraFlap.com within 100 days of placing the order. You must contact us for a Return Authorization Number and ship to address.
Return Policy
The recipient is responsible for the return shipping costs. If you are not satisfied with your purchase for any reason, please call (800) 826-2871 or email Endura Flap® Pet Doors for a Return Merchandise Authorization number (RMA number) within 90 days of receipt for a full refund; custom products cannot be returned. We will use the RMA number to ensure your return is processed correctly. We ask that your retain the original box to return the product. We expect returned goods to be in original, resalable condition. We process returns Wednesday and Friday except for holidays and generally expect that returns are processed by the next processing day after receipt.
You must also contact us for a Return Authorization Number and ship to address.
After 90-Day Rules for Endura Flap® Products:
- After 90 days, Items that are returned have a 15% restocking fee.
- After 120 days, Items that are returned have a 20% restocking fee.
- After 150 days, Items that are returned have a 35% restocking fee.
- Items cannot be accepted after 365 days.
Products that are returned missing parts, with weather-strip attached, scratched "used" flaps, and so on may be refused for return or the return amount may be reduced by the labor and parts needed to make the product like new. If we need to refurbish your returned product, your refund may be delayed.
In a case where Endura Flap® Pet Doors has not charged shipping on the product, the original shipping charge will be deducted from the refund in case of a return.
Lifetime Warranty
Endura Flap products have a lifetime warranty against defects in materials and workmanship under standard regular use. Endura Flap® Pet Doors Are 100% Designed, Engineered, and Manufactured in the USA. They are handmade for quality work in San Luis Obispo, California.
We will replace any defective parts at no cost to you. Defective parts may include incorrectly sized flaps, bent or dented frames, or improperly fitted parts.
Customers living outside of the continental United States are responsible for shipping costs as well as duties and taxes (if applicable) for any replacement parts or services covered under the warranty policy regardless of the replacement part or service's original cost.
Important Note:
Endura Flap® pet doors have a lifetime warranty for normal wear & tear and manufacturing defects (dog-chewing is not covered). Damage caused by not using the product as intended, improper installation, and chewing is not covered under this warranty.
Endura Flap Pet Doors used in a commercial application like a Kennel or Boarding facility have a three year warranty.
Exclusions for Installation and Service Fees:
Please note that the Endura Flap® Lifetime Warranty does not cover any costs associated with the installation, removal, or service fees for the product, nor does it cover incidental fees or damages arising from installation. These expenses fall outside the scope of our warranty and are the responsibility of the customer.