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Troubleshooting the Endura Flap Retainer Clip
Endura Flap Pet Doors provide year-round weather protection to keep your home insulated for maximum comfort. Strong magnets lining three sides of the pet door flap are a key component of the Endura’s energy-efficient design.
The Retainer Clip is a sturdy plastic piece that holds the magnets lining the bottom of the flap in place. This piece can be removed easily, allowing you to access the flap magnets and adjust their strength. This allows you to remove magnets for timid pets, or install additional magnets to increase wind resistance.
Since the retainer clip is essential for holding the magnets in place and maintaining magnetic resistance, it’s important to have some tips and tricks ready in case it falls off. We’ll go over the quick and easy process of reattaching a finicky retainer clip that doesn’t want to stay put on the pet door flap.
Take a look at minute 1:28 in this video, installing the retainer clip. Some dogs and cats open the pet door by pushing with their paw first, then passing through. Their paw can catch on the retainer clip, causing it to fall off. Below, we’ve detailed the process for solving this issue.
Step One: After adjusting the flap magnets to the desired amount, place the retainer clip on the bottom of the flap, pressing up gently to secure it in place.
Step Two: Make sure that the magnets line up and that the threshold sticks to the flap.
Step Three: Apply a bead of silicone along the top of the retainer clip on both sides of the flap.
That’s it! Applying silicone along the top of the clip creates a smooth edge between the retainer clip and the pet door flap. This prevents the retainer clip from popping off if your dog uses their paw to push the pet door open.
If your dog chewed the retainer clip, we carry replacement retainer clips here. Please note that older models of the Endura Flap used metal retainer clips, but the replacement will be plastic. The plastic clip will fit all Endura models and is excellent for longevity as it won’t rust in damp weather.
If you need to adjust the magnet strength, take a look at the video below.
As always, customer service is here to help if you’re still experiencing issues. The troubleshooting page is another great resource for quick fixes to common issues. Check out some more easy ways to upgrade your pet door for more ways to keep your door operating at peak performance. Check out our installation video archives to learn more about pet door installations.
Content Specialist
DOG PERSON🐶
Pets: My dog Benji is mixed Yorkie, Poodle, Chihuahua, and MaltiPom (YorkiPooChiMaltiPom?), yet he mysteriously bears no resemblance to any of these breeds.
Fun stuff: I love to cook!
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Hi Sarah,
We have this video that shows how to adjust magnet strength: https://youtu.be/V0ff7CIVtoU.
I’ve also added the video to this page, thank you for your feedback.
If you have any questions please feel free to contact us at 800.826.2871 or customerservice@enduraflap.com.
Happy New Year!
you need a video on how to adjust the magnets—this needs to be added to the end of your install video.