Frequently Asked Questions
What size should I buy?
Before you train your dog to use a dog door, selecting the correct flap size will ensure the pet door is comfortable for your pet for the rest of their life! The flap should sit high enough for your tallest pet to comfortably walk through without crouching, and low enough for all your pets to comfortably step through. Keep in mind that as pets grow older, it can become more difficult to pick up their paws for a pet door that is installed higher off the ground. Find out how to measure your pet here.
Why should I buy an Endura Flap®?
It's simple - because your pet deserves the best! Since our start in 1976, we have put in countless hours designing, testing, and developing the most insulated pet door flap on the market. With durable, highly insulated flaps that remain flexible in -40 Fahrenheit degree weather, can withstand 50 mph winds, and have an unmatched 15-year warranty, the Endura Flap® is an obvious choice when it comes to high-quality pet doors! The Endura Flap® was designed with quality, durability, and safety in mind - ensuring that your furry friends are given only the best of the best.
Learn more about the exceptional design and other capabilities of the Endura Flap®.
I can't find the product I'm looking for!
You can use the Search Function by clicking on that link or the little magnifying glass in the top right of our website, next to the shopping bag! If you still can't find what you're looking for, be sure to Contact Us!
Where are these made and shipped from?
All Endura Flap® products are manufactured in the USA and shipped from San Luis Obispo, California, except for the Pet Door Guys - "In-the-Glass" doors, which are sent from Washington.
What should I do if I have a problem with my pet door?
If you're having any kind of trouble with your Endura door, visit our Troubleshooting Your Endura page. If you need additional help, please contact us.
How to train a cat to use a cat door?
Start with a hungry cat. Hunger may be a good training aid since some cats can be stubborn. Keep in mind that you, the trainer, has to have patience. Some cats get it right away; some cats take more time to learn that the pet door is a portal to fun in the sun!
Limit your training sessions to about 10 minutes. Try not to overdo it. Have the cat on one side of the pet door and you on the other Open the flap so they can see the hole through the door or wall Hold the flap open for them and give them a treat or food, repeat drawing them closer to the pet door opening until the come through - don't forget to praise them when they're successfully through. Reverse positions and repeat.
Continue the steps above until their accustomed to going through the opening then gradually and gently lower the flap so the cat can get used to pushing it and the feel of the flap on it's back. Repeat the above steps until they comfortable on their own Did I mention the two P's; Patience and Praise? They'll be your best friend.
How to train a dog to use a dog door?
Most dogs are so happy to be able to go outside that training is a breeze. However, your pooch doesn't know what a pet door flap is at first, so they will need to be shown how it works. Here are some tips on how to make sure your canine companion can go through their door quickly and safely. The first best choice is to make sure you choose the right size door. You don't want a large dog to have to squeeze through a pet door or small dog having to push a large flap.
Limit training sessions to no more than 10 minutes at a time. Every dog is different. Some learn in one session, while others take more training. Patience may be a necessity. Do not push or shove them through the door. The first step is to slowly introduce them to the pet door. Hold the flap open for them at first; then less so they gradually get the idea of pushing against it to get through. If your pet does not venture through the hole, try coaxing them through with a treat or toy at the other end.
Try not letting your pet use the real door to enforce that this is their door. Praise helps - don't forget to encourage and, when successful, reward them. Repeat as necessary.
How to secure a dog door from intruders?
All Endura Flap® Pet Doors, except Kennel Doors, ship with a Locking Cover. The Locking Cover is made with a durable, molded ABS plastic in a three-dimensional shape for increased strength. It is as strong a 1/16" sheet of steel and has a clip lock for added security. It can be used when away for extended periods and especially at night when the nocturnal, troublesome creatures are out and about. If you installed a pet door for a dog, it probably is the best deterrent of all. Here are a couple of other options for those who need super-security. You can purchase a Watchdog Steel Security Pet Door Cover. It's mounted over the exterior pet door frame and secures with a combination lock for the ultimate deterrent. Lastly, there are many types of electronic security options to explore, depending on your needs.
Why do dogs sleep in weird positions?
They're probably waiting to get outside to "take care of business." On the serious side, there are a lot of pooches that like to sleep by the front door. Dog's personalities are often varied. Often entrance ways are tiled, which makes them a cool place to lay. If this is the primary entrance to your home, they know this is the portal people come and go through. They wait there to greet the next person with a big wet kiss. Some dogs are more protective. We'll never really know what they're thinking, but as long as the behavior isn't harmful, let them do their job. If you'd like to learn more about dog's sleep, read our post on Your dog's Sleeping positions.
Why does my dog sleep by the door?
They're probably waiting to get outside to "take care of business." On the serious side, there are a lot of pooches that like to sleep by the front door. Dog's personalities are extremely varied. Often entrance ways are tiled which makes them a cool place to lay. If this is the primary entrance to your home they know this is the portal people come and go through. They wait there to greet the next person with a big wet kiss. Some dogs are more protective in nature and want to make that "bad guy" dressed in brown doesn't harm anyone in their home. We'll never really know what they're thinking, but as long as the behavior isn't harmful let them do their job.
How can I contact you?
Feel free to contact us at email@example.com or call us at 805-781-7700 from 7 AM - 4:30 PM PST.