Does this dog door insert panel work with vinyl sliders?

Yes, the Endura Flap Thermo Panel 3e will work for vinyl sliding glass door so long as the track is at least 1" thick. However, for a snug fit and aesthetic look in your vinyl slider track, we carry the Vinyl Sliding Glass Pet Door as well. Read about the differences between vinyl and aluminum pet door panels here. 

Will a custom-made panel still have a spring-loaded design?

Yes. The Thermo Panel 3e is built with a 3" spring-loaded height adjustment. When you order in one of the custom height ranges, you will be prompted for your track height. The patio panel will be built to a height that is approximately in the middle of this 3" range. For example, if you specify 40", your panel will be built to adjust from about 38" to 41" tall. We also have a sliding door pet door extension for cases where the panel may be slightly too short for their door tracks.

How long will my custom panel take to ship?

Note that the glass units for custom height orders take one to two weeks for delivery from the tempering plant and that we need about a week to schedule the assembly after the glass unit arrives. So delivery will take 2-3 weeks depending upon your location.

How do I measure my door to get the correct height adjustment size?

Measure from the innermost part of the bottom track to the innermost top part of the track. If there is a pencil railing, include that in the measurement because the panel straddles the railing.

Does the Endura Flap Pet Door Thermo Panel 3e require tools for installation?

You'll need a flathead screwdriver to adjust the top piece. Panels that ship in two pieces (sectionals) will need to be assembled with 4 hex screws and a hex wrench, all of which are provided for sectionals. The following panels ship in one piece: Panels under 80 ¼" with a Small, Medium, or Large flap. The following panels ship in two pieces: Panels over 80 ¼" with a Small, Medium, Large, or Extra-Large flap and panels under 80 ¼" with an Extra-Large flap. Shipping a tall and/or wide panel in two pieces saves customers on shipping costs since it can be shipped in a smaller box. 

Can an intruder remove the sliding glass dog door panel from the outside?

No, the thumbscrews are on the inside of the sliding door pet door panel, so once installed, the Endura Flap Panel can't be removed without first loosening the thumbscrews from inside the home.

Is this sliding glass doggie door good in a cold winter climate? I want something effective in our winter months.

Yes, the flap on all of our Endura Flap Pet Door for Sliding Glass Doors has been tested at -40°F and it withstands winds up to 50mph.

What Is the Step-Over?

The step-over is the part of the sliding glass door dog door insert panel under the actual flap opening. Depending on the flap size purchased, the step-over can range from 3" to 7", so you can adjust it to any step-over within that range.

How thick is the sliding door dog door insert panel?

The Endura Flap Sliding Glass Door Thermo Panel 3e is 1" thick.

What locking mechanism can I use for the Thermo Panel 3e?

This  Endura pet door comes with a C-clamp lock. Alternatively, a wooden dowel or Charley Bar can be used for additional security.

Will there be enough room for me to get through after the panel is installed?

The sliding glass door doggie door panel will take up some space in your sliding door track. See the "Overall Panel Width" column in the size chart. This gives the width of the panel, which is the amount of space that will be taken up.

My sliding door track has a triangular guide rail. Will this pet door still work?

Some sliding glass door tracks have a triangle-shaped guide rail instead of a cylindrical pencil rail running along the middle. This pet door panel has an arch along the bottom that is designed to sit on top of a cylindrical pencil rail. Pencil rails are shorter in height than triangular guide rails, which means that the pet door panel would wobble on top of it rather than sitting flush with the rest of the track. To accommodate the pet door panel you will need to build up the sides of the triangular guide rail so that the tip is less than ¼” tall. Please reach out to customer service if you have any questions about this process.

Will this panel work if my sliding glass door has a buried track?

Some sliding glass doors have buried tracks. Since this panel has an arch along the bottom that is designed to sit on top of a pencil rail, it will not be secure in a slider with a buried track without modifications. We recommend securing the panel to the track wall with L brackets or toenailing it to the track wall. Toenailing is the process of fastening the panel to the track by driving a nail at roughly a 45-degree angle into the panel and through the track wall. Please note that these modifications result in a semi-permanent installation. If you needed to remove the panel in the future you would first have to remove the L brackets or nails. Additionally, please note that this process would leave holes in the pet door panel and it would no longer be returnable. Please reach out to customer service to further discuss your options for a buried track.

I have a hurricane patio door. Will this pet door work for me?

Hurricane door track styles vary widely, so they are case-by-case. Please reach out to customer service to discuss your pet door options for your sliding door.

Will this pet door work with Anderson and Pella sliding doors?

Anderson and Pella sliding glass doors have an inner track wall but no outer track wall. Additionally, the pencil rail is on the outer edge of the track rather than in the middle. Since this pet door panel is designed to sit between two track walls and on top of a centered pencil rail, it cannot be installed in Anderson or Pella doors without modifications. We recommend building out your track and using L brackets or toenailing to secure the bottom of the panel to the inner track wall. Building out the track means adding a piece of wood or vinyl that is the same height as the pencil rail to the space next to the pencil rail. This creates a flat surface for the pet door panel to sit on. Next, you will need to secure the panel to the track wall. To do this, you can use L brackets or you can toenail the panel into the track wall. Toenailing is the process of fastening the panel to the track by driving a nail at roughly a 45-degree angle into the panel and through the track wall. Please note that these modifications result in a semi-permanent installation. If you needed to remove the panel in the future you would first have to remove the L brackets or nails. Additionally, please note that this process would leave holes in the pet door panel and it would no longer be returnable. Please reach out to customer service to further discuss this process or different options for an Anderson or Pella sliding door.